Contact

Address:

Jacobs Online

PO Box 327

Moxee, WA 98936

email:

For issues related to products, orders, shipping, etc.:

customer-support@jacobs-online.biz

For other comments or personal communication:

gary@jacobs-online.biz

Please use email for all business related issues when possible.

We cannot take credit card orders over the phone.  See the ordering page.

Phone: 509-949-2466  Please use email for checking orders (see below). 

Due to telephone solicitors, if your phone number is blocked from caller ID, you will have to leave a voice mail message with the subject of your inquiry and we will call you back. 

LATE ARRIVING ORDER?

If you think your order is late or lost, you can ask via email and we can tell you when the order was shipped, how the order was shipped, the address shipped to, what was shipped, how much the postage or shipping cost was, and what the carrier's estimated transit time is if they supply that.  We have no control over the Post Office or other carriers nor how long they take to deliver.  Unless you paid extra for a shipping method that includes a tracking number, we cannot tell you any more than that.  If you paid extra for a tracking number, you will be notified by email of the tracking number on the day (or day after) it is shipped and you can track your order yourself online through the carrier's Web site. 

We ship everything through the post office unless special arrangements are made and extra shipping charges are paid.  It is extremely rare that the post office loses a piece of mail but if you want a guarantee, send an email and arrange to add  a tracking number and insurance to your order.  Their additional costs will apply.

Toll free fax:  877-793-9674